Annex A — Software & SaaS License

Effective: November 2026

This Annex forms part of the ViTrack Master Services Agreement (the "Agreement") and applies only when an Order incorporates it. Capitalised terms used here have the meaning given in the Agreement. In the event of any conflict between this Annex and the Agreement, the order of precedence set out in the Agreement governs.

1. Object

Gaman Endeavours SL ("ViTrack") grants the Customer subscription access to and use of the ViTrack Platform (the "Platform"), together with its related mobile apps, in accordance with the scope, functionality and number of users and assets set out in the applicable Order.

ViTrack is a technology provider that supplies IoT tracking Devices (location and environmental sensors, including temperature, humidity, shock and light) together with the Platform and apps to monitor shipments and assets. ViTrack is not a carrier, freight forwarder or insurer.

2. Licence grant

Subject to the Agreement and payment of the applicable fees, ViTrack grants the Customer a non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Platform.

The licence is limited to the subscription term and to the Customer’s internal business use. No rights are granted other than those expressly set out in the Agreement and this Annex.

3. Users and access

The Customer is responsible for the acts and omissions of its users and for all use made of the Platform through its accounts and credentials.

• Keep user accounts, passwords and access credentials confidential and secure.
• Ensure that credentials are used only by authorised users and are not shared with unauthorised third parties.
• Notify ViTrack without undue delay of any loss, theft or unauthorised use of credentials or any other breach of security of which it becomes aware.

4. Use restrictions

Except as expressly permitted by the Agreement or by applicable law, the Customer and its users must not:

• Decompile, disassemble, reverse engineer or otherwise attempt to derive the source code of the Platform.
• Copy, reproduce, rent, lease, sell, resell, distribute or otherwise commercially exploit the Platform or make it available to any unauthorised third party.
• Remove, alter or obscure any proprietary notices, trademarks or labels contained in or displayed by the Platform.
• Use the Platform for any unlawful, fraudulent or unauthorised purpose, or in breach of the Agreement.
• Alter, overload, disrupt or interfere with the normal operation of the Platform or its underlying infrastructure, or circumvent its security measures.

5. Provisioning, updates and versions

ViTrack provisions the Platform and may, from time to time, publish updates, corrections, improvements and new versions.

ViTrack may modify, add or remove features of the Platform provided that it does not materially degrade the core functionality of the contracted Services during the subscription term.

6. Subscription, term and renewal

The subscription runs for the term set out in the Order (annual by default) and renews automatically for successive periods of equal duration unless either party gives notice of non-renewal.

Notice of non-renewal must be given at least 30 days before the end of the then-current period by a means that leaves a record (for example, email). Cancellation after a renewal has taken effect does not entitle the Customer to a refund of the fees for the current period.

7. Prices, billing and late payment

Prices, billing periodicity and payment terms are those set out in the applicable Order, in each case exclusive of VAT and any other applicable taxes, which are added where due.

• A delay in payment of more than 30 days accrues late-payment interest of 5% on the outstanding amount, without prejudice to any other remedy.
• If the Customer fails to pay two billing periods, ViTrack may claim the amounts due and/or terminate the subscription and the affected Services.

8. Service suspension

ViTrack may suspend access to the Platform in the event of non-payment, misuse of the Platform or a security risk. Save in urgent cases, suspension is preceded by prior notice to the Customer.

Access is restored once the cause giving rise to the suspension has been remedied. Suspension does not relieve the Customer of its payment obligations for the contracted Services.

9. Customer Data

Customer Data belongs to the Customer. ViTrack does not acquire any ownership of Customer Data by virtue of this Annex.

On termination or expiry of the subscription, the Customer may export its Customer Data in a standard format for a period of 30 days, after which ViTrack may delete it. The processing of personal data is governed by Annex E.

10. Support and availability

Support and service availability levels are governed by the Service Level Agreement (SLA) set out in Annex E.

11. Acceptable use

Use of the Platform is subject to the Platform Terms & Acceptable Use set out in Annex D.

12. Beta, trial and pilot features

Features identified as beta, pilot, trial or evaluation are provided "as is", without any warranty and without any SLA, and may be changed, suspended or withdrawn at any time.

Beta, pilot and trial features are not intended for use in critical or production-critical environments. ViTrack is not responsible for any results obtained through their use.

13. API and integrations

Where ViTrack provides an API or integrations (for example, with ERP or SAP systems), the Customer uses them in accordance with the applicable documentation and within reasonable usage limits, and safeguards its API keys and access credentials.

ViTrack may modify the API for technical or security reasons, while seeking to preserve backward compatibility where reasonably practicable.

Contact

Gaman Endeavours SL
Legal: legal@vitrack.me
Support: support@vitrack.me