Privacy Policy

How Gaman Endeavours SL (ViTrack) collects, uses and protects personal data, and the rights you have under the GDPR.

Last updated: November 2026

This Privacy Policy explains how we process personal data in connection with the ViTrack website, platform and tracking hardware. It is written to comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data Controller

Gaman Endeavours SL (“ViTrack”, “we”, “us” or “our”) is the controller for personal data collected through our website and for data we process about our customers, prospects and website visitors.

Gaman Endeavours SL
Tax ID (CIF/NIF): B19376771
Registered office: Calle Miquela 18 BIS, 17162 Bescanó (Girona), España
Privacy contact: legal@vitrack.me

When we process operational tracking data on behalf of a business customer, ViTrack acts as a data processor and not as controller. That processing is governed by the Data Processing Agreement in our Terms of Service rather than by this Policy.

2. Data We Collect

Depending on how you interact with us, we may process:

  • Contact and commercial details: name, company, job title, email, phone.
  • Account data: credentials, user profile and role within your organisation.
  • Billing data: company billing details and transaction records (card data is handled directly by our payment processor).
  • Shipment and logistics data you submit: routes, references, recipients and related metadata.
  • Device and telemetry data generated by ViTrack hardware: location, temperature, humidity, shock, light and battery status.
  • Technical and usage data: IP address, device/browser information, access logs and cookie identifiers.
  • Support communications: the content of messages you send to our team.
  • Providing, maintaining and improving the ViTrack platform and hardware — performance of a contract, or pre-contractual steps at your request.
  • Account management, billing and support — performance of a contract.
  • Responding to enquiries from prospects and website visitors — our legitimate interest in replying to you, or your consent.
  • Marketing communications — your consent, or our legitimate interest, with an opt-out in every message.
  • Security, fraud prevention and service analytics — our legitimate interest in keeping the service safe and reliable.
  • Compliance with accounting, tax and other legal obligations — compliance with a legal obligation.

4. Data Retention

We keep personal data for as long as the relationship is active and, afterwards, only for the periods required to meet our legal obligations (for example, tax and accounting rules) or to defend potential claims. Once those periods expire, data is deleted or anonymised.

5. Recipients and Processors

We do not sell or rent your personal data. We share it only with:

  • Service providers acting as processors under contract (hosting, connectivity, email, CRM, analytics and payment processing).
  • Public authorities, where required by law.
  • Third parties where you have given consent, or as necessary to protect our rights and safety.

6. International Transfers

Where a provider is located outside the European Economic Area, we rely on an adequacy decision or on Standard Contractual Clauses approved by the European Commission, together with any additional safeguards required.

7. Your Rights

You may exercise the following rights at any time by contacting us:

  • Access, rectification and erasure of your data.
  • Restriction of, or objection to, processing.
  • Data portability.
  • Withdrawal of consent, without affecting processing carried out before withdrawal.

To exercise your rights, email legal@vitrack.me. You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD, www.aepd.es).

8. Cookies

Our website uses cookies and similar technologies. These are described, together with your options, in our separate Cookie Policy.

9. Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. The latest version is always published on this page with its revision date.

10. Contact

Gaman Endeavours SL
Privacy: legal@vitrack.me
Support: support@vitrack.me