Annex D — Platform Terms & Acceptable Use

Effective: November 2026

This Annex forms part of the ViTrack Master Services Agreement and applies when an Order incorporates it and to every account and user of the Platform. Defined terms have the meaning given in the Agreement; in the event of conflict, the Agreement’s order of precedence governs. The commercial and licence conditions of the account are governed by the Order and Annex A.

1. Object and Acceptance

These terms govern access to and use of the Platform. By checking the acceptance box at sign-up or by using the Platform, the user accepts them and confirms having had the opportunity to review them beforehand.

2. Account and Credentials

The user is responsible for the accuracy of its data, the safekeeping of its credentials and all activity carried out under its account, and must notify ViTrack promptly of any unauthorised access.

3. Lawful Use

You must use the Platform and Devices only for lawful purposes and in compliance with all applicable laws, including data protection, import/export, telecommunications and transport regulations in the places where Devices travel.

4. Tracking of People

ViTrack is designed to track shipments and assets, not people. You must never use the Devices to monitor or locate an individual without a valid legal basis and, where the law requires it, their knowledge and consent. Covert tracking of employees, partners or any person without authorisation is strictly prohibited and is your sole responsibility.

5. Prohibited Activities

You must not, and must not allow others to:

• Use the services to track illegal goods or to facilitate any unlawful activity.
• Publish or transmit unlawful, infringing, offensive or harmful content, or third parties’ private data.
• Harass or infringe the rights of third parties.
• Interfere with, overload, disrupt or probe the security of the Platform, its infrastructure or networks, including with tools or software.
• Attempt to gain unauthorised access to accounts, systems or data.
• Reverse engineer, decompile, disassemble or tamper with the hardware, firmware or software, except to the extent the law expressly permits.
• Remove or obscure any proprietary notices, or use the ViTrack brand without permission or in a way that harms its reputation.
• Resell, sublicense or provide the services to third parties without our written agreement.

6. User Content

Information published by the user is its sole responsibility, and ViTrack is not liable for any incident that such content may cause. You are responsible for the data you upload and for having the right to process it. Where ViTrack processes personal data on your behalf, you act as controller and ViTrack as processor under Annex E (Data Processing Agreement). You must provide any notices and obtain any consents required from the individuals whose data you process.

7. Fair Use of the Platform and API

Automated access and the API must stay within documented rate limits and must not degrade the service for other customers. We may apply technical limits to protect platform stability.

8. Availability and Changes

ViTrack may modify, update or suspend features for maintenance or improvement. Availability is governed by the SLA in Annex E.

9. Suspension and Termination

If we reasonably believe these terms have been breached, or there is a security risk, we may suspend or restrict access, remove offending content, and, for serious or repeated breaches, terminate the account, without liability to you and without prejudice to our other rights and the applicable commercial conditions.

10. Intellectual Property

The Platform, its brands and content are the property of ViTrack. Their copying, mass extraction (scraping) or unauthorised commercial use is not permitted.

11. Reporting Abuse

To report misuse of the services, contact us:

Gaman Endeavours SL
Abuse & security: support@vitrack.me